How can we help?
Find answers to common questions or reach out to our support team.
Getting Started
Learn how to create your first AI-powered trip itinerary in seconds.
Account & Login
Help with signing in, OAuth providers, password reset, and account settings.
Trip Planning
How AI generation works, editing itineraries, saving and sharing trips.
Bookings
Affiliate bookings through Booking.com and Viator. Pricing and refunds handled by providers.
Frequently Asked Questions
Yes! TripGenie is completely free to use for trip planning. We earn a small commission when you book hotels or activities through our affiliate links with Booking.com and Viator. This has no additional cost to you.
Simply enter your destination, travel dates, and preferences (like travel style and interests). Our AI analyzes thousands of data points to create a personalized day-by-day itinerary with activities, restaurants, and local tips tailored to your interests.
Absolutely! Every generated itinerary is fully editable. You can add, remove, or rearrange activities, change restaurants, adjust timing, and customize every detail to make it perfect for your trip.
You can delete your account by going to Settings → Account → Delete Account in the mobile app. Your personal data will be removed within 30 days of deletion. If you need help, contact us at support@tripgenie.ai.
Yes! TripGenie uses an offline-first architecture. Your trip itineraries are stored locally on your device so you can access them without an internet connection. Changes sync automatically when you're back online.
We collect your account information (email, name), travel preferences, trip data, and basic usage analytics. We never sell your personal data. For full details, please read our Privacy Policy at tripgenie.ai/privacy.
TripGenie provides affiliate links to trusted booking providers like Booking.com for hotels and Viator for tours and activities. When you book through these links, you deal directly with the provider. All pricing, availability, and customer service is handled by the booking provider.
Yes. We use Supabase for secure cloud storage with encryption in transit (TLS) and at rest. On mobile, sensitive tokens are stored using Expo SecureStore. We conduct regular security reviews to protect your data.
Still need help?
Our support team is here to help. Send us an email and we'll get back to you within 24 hours.
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